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How the Group Legal Services Plan Works
Selecting a Group Legal Services Provider
You can easily check which attorneys participate in the plan's network by accessing Hyatt Legal Plans, the claims administrator's web site, at www.legalplans.com and using your Member log in (if you are thinking of enrolling, you'll need to use the JPMorgan Chase password: 1570010) or by calling the Hyatt Legal Plans' Call Center at 1-800-821-6400.
The Group Legal Services Plan offers access to a network of U.S. attorneys who provide a wide range of legal services. In-network services are available only in the United States, U.S. Virgin Islands, and Puerto Rico, and attorneys will provide services only for U.S.-related issues.
The Group Legal Services Plan enables you and your dependents to find qualified legal assistance easily when you need legal services. As a participant, you can call Hyatt Legal Plans' Call Center at 1-800-821-6400 Monday through Thursday from 8 a.m. to 7 p.m. and Friday from 8 a.m. to 6 p.m., Eastern Time. A Client Service Representative will ask you to identify yourself as a JPMorgan Chase employee and request your Social Security number; please have this handy when you call. Your spouse/domestic partner and any eligible dependent children may use the plan and will be required to provide your Social Security number when requested to verify eligibility.
The Client Service Representative is responsible for all of the following:
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Verifying eligibility for services over the phone;
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Making an initial determination of whether and to what extent your case is covered (the plan attorney will make the final determination of coverage);
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Providing a case number, which is similar to a claim number (each case is assigned a new case number);
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Providing the telephone number of the plan attorney(s) most convenient to you; and
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Answering any questions you have about the Group Legal Services Plan.
Following your initial phone call, you may schedule an appointment with a plan attorney. Evening and Saturday appointments are available, if requested. When you use the plan attorney, all attorney's fees for covered services are paid in full by the plan (except for certain limits shown in " What Is Covered").
If you choose to seek legal services from an out-of-network attorney, Hyatt Legal Plans will reimburse you for out-of-network attorneys' fees in accordance with a set fee schedule. Please see " What Is Covered."
For services to be covered, you or your eligible dependents must establish an attorney-client relationship while you are an eligible member of the Group Legal Services Plan.
Your use of the plan and the legal services provided by the plan are totally confidential.
The Role of Plan Attorneys
The plan attorney is required to maintain the strict confidentiality of a traditional attorney-client relationship. The attorney's relationship is exclusively with you. JPMorgan Chase will not receive information about your legal issues or the services you use under the plan. In addition, no one will interfere with your plan attorney's independent exercise of professional judgment when representing you.
The attorney will adhere to the rules of the plan. Hyatt Legal Plans, or the law firm providing services under the plan, is responsible for all services provided by their attorneys.
JPMorgan Chase has no liability for the conduct of any plan attorney. You have the right to file a complaint with the state bar concerning attorney conduct pursuant to the plan. If you have a complaint about the legal services you have received or the conduct of an attorney, you can register a complaint by calling Hyatt Legal Plans. Your complaint will be reviewed, and you will receive a response within two business days of your call.
Plan attorneys will refuse to provide services if the matter is clearly without merit, frivolous, or for the purpose of harassing another person.
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